COVID-19 Shipping Delays:
Please note that the following information will be updated with new information and developments as they occur.
[UPDATED May 10th, 2020]
We hope that this notice finds all BAND-MAID supporters, fans, friends and family safe & healthy during this difficult time.
BAND-MAID INTERNATIONAL WEB SHOP is open for business and accepting orders. However, The COVID-19 (Corona Virus) Pandemic has caused numerous countries and territories to temporarily suspend acceptance of inbound parcels. In addition, because of the global reduction of flights, considerable delivery delays are expected for inbound mail items to other countries/territories. As a result, global shipping has being delayed significantly. Currently the shipment delivery situation differs for each country. Please check the following shipping information prior to placing your order.
If shipping to your country is temporarily suspended or delayed and you want to order, or if you have already placed an order/pre-order, we'd like you to know that your order will be kept safely with BAND-MAID International Web Shop. We are happy to keep all products and orders for you for an unlimited time and ship the order immediately once shipping transportation service has resumed.
About ORDERS & PRE-ORDERS:
Many pre-orders have been placed prior to the suspension of global shipping due to COVID-19. During this difficult time, we will be happy to hold all pre-orders and newly placed orders destined for countries with temporary shipping suspensions for you until shipping service begins again.
Due to the COVID-19 related shipping delays, we are experiencing difficulties sending packages and are also receiving many packages back to our office. In these cases, we will begin contacting you to suggest an alternative shipping method, once an alternative method is secured. However, please note that packages are expected to take time to return, and also may not be showing accurate tracking information.
Kindly note that we are actively pursuing alternate shipping agreements with DHL Express Japan in hopes of getting your items shipped as soon as possible without waiting for Japan Post. DHL Express rates are comparatively high for smaller online shops. At this point in time we are negotiating for the most favorable rates for our relatively small operation so that the cost of changing/upgrading shipping is favorable and realistic for our customers. If and when an alternate shipping agreement can be arranged we will contact you regarding changing/upgrading your shipping method and any associated costs.
Thank you very much for your understanding and support during this time. It is our aim to get your orders shipped as soon as safely possible. We thank you for your patience, communication and support of BAND-MAID and the BAND-MAID INTERNATIONAL WEB SHOP during this time. Please stay safe.
Currently Suspended Countries by JAPAN POST:
Currently all of our packages are shipped via JAPAN POST EMS or Air Mail (e-Packet) from Tokyo.
JAPAN POST has faced significant delays and suspensions of deliveries to multiple countries due to COVID-19.
Please SEE THE TABLE BELOW (Updated April 24, 2020) for a list of JAPAN POST Temporarily Suspended Countries and Territories.
Click here for more information about impacted countries: Japan Post: EMS & Airmail (e-Packet)
|Asia||Europe||North and Central America||Africa|
|Bangladesh||Armenia||Antigua and Barbuda||Angola|
|Lao People's Democratic Republic||Bulgaria||Bonaire Saba and Sint Eustatius||Egypt|
|Croatia||British Virgin Islands||Equatorial Guinea|
|Middle East||Czech Republic||Costa Rica||Eritrea|
|Saudi Arabia||Greece||El Salvador||Guinea-Bissau|
|Sri Lanka||Greenland||Grenada||Ivory Coast|
|United Arab Emirates||Italy||Montserrat||Madagascar|
|American Samoa||Latvia||Saint Christopher and Nevis Saint Vincent||Mozambique|
|Christmas Island,||Lithuania||Saint Maarten||Nigeria|
|Cocos (Keeling) Islands,||Luxembourg||Trinidad and Tobago||Republic of Congo|
|Guam||Malta||Turks and Caicos||Republic of the Gambia|
|Kiribati||Moldova||United States of America||Reunion|
|Marshall Islands||North Macedonia||Virgin Islands of the United States||Rwanda|
|Micronesia||Norway||Sao Tome and Principe Zambia|
|Midway Atoll||Poland||South America||Seychelles Senegal|
|Norfolk Island||Romania||Guyana||South Africa|
|Northern Mariana Islands||Russian Federation||Peru||South Sudan Mauritius|
|Palau||San Marino||Suriname||St. Helena|
|Papua New Guinea||Slovakia||Tanzania (United Rep.)|
|Pitcairn Islands||Spain||Tristan da Cunha|
|Wallis and Futuna||Vatican|