Our customer service hours are Monday through Friday, 9am to 6pm Japan Standard Time.

We can help answer any questions about BAND-MAID products, shipping, release dates, or anything else on your mind!


1-22-3 Shibuya, Shibuya-ku, Tokyo, 152-002, Japan


Please contact us using the form below and allow 1-2 business days for your response. We recommend adding to your email contacts or allow-list to ensure that you always get our emails in your inbox.

Please Note: When contacting by email or the contact form sometimes our replies are blocked by services such as (China) and Naver (South Korea). If you use these services, please consider using an alternate email address such as G-Mail or Hotmail to ensure that you receive our reply.

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